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Take the opportunity to join a young, ambitious design and e-commerce company! Desenio is a Swedish company with focus on inspiring Scandinavian design. The company is based in Stockholm and we offer a broad assortment of trendy prints and frames. We are expanding rapidly, currently shipping to 30+ countries and continue to expand worldwide.

We all share the love for design, e-commerce and our customers and together create a supportive, prestigeless and inspiring team. Desenio is a creative and fast–paced company, where you have challenging and varying work tasks, where the decision paths are short and where freedom within the area of your responsibility is great. The belief at Desenio is that dedicated and creative people make the business! We believe that dedication and living our values is a key driver of performance, speed and reaching our business goals.





CUSTOMER SERVICE AGENT - Danish speaking

We are now looking for a Danish Customer Service Agent to be a part of our Customer Service team. A young team who always work together to ensure our customers receive the best customer experience possible.

As a Customer Service Agent you report to our Head of Customer Service, whose mission is to offer our customers a world-class shopping experience. Her strong belief is that the best results derives from collaboration, taking responsibility and being prestigeless.


YOUR MAIN JOB ASSIGNMENTS AND RESPONSIBILITIES ARE

• Providing excellent service to the customers in our channels telephone, email and social media
• Help our customers by answering questions and solving their problem. Common errands may include solving issues related to shipments, payments or our products.
• Be the link between our customers and the rest of the company regarding feedback and continuous improvement suggestions.


TO LIKE THIS JOB WE THINK YOU ARE

• A service minded team player who loves to work in an international environment
• Excellent in writing and communicating in Danish and English, to be able to assist our customers in their local languages
• A person who always strive to exceed the customer’s expectation by providing service in a friendly, professional and helpful way 
• Structured and take responsibility for finalizing your own tasks properly at the same time as you care for what is best for the team
• A positive person who likes working in a goal-oriented environment


IT’S A PLUS IF YOU ALSO HAVE

• The ability to speak additional languages
• Previous experience from working in a service-oriented environment


NOW THAT YOU KNOW YOU’RE THE ONE…

Send your application (resume & personal letter) to elin.blowenius@desenio.com before 30th of November. We’ll start selecting and interviewing right away and the position might be filled before last application date.



ENGLISH SPEAKING TEAM LEADER

We are now looking for a Team leader to be a part of our Customer Service team. A young team who always work together to ensure our customers receive the best customer experience possible.

As a Team leader you report to our Head of Customer Service, whose mission is to offer our customers a world-class shopping experience. Her strong belief is that the best results derives from collaboration, taking responsibility and being prestigeless.


YOUR MAIN JOB ASSIGNMENTS AND RESPONSIBILITIES ARE TO

• Provide encouragement to team members, including communicating goals and identifying areas for new training or skill checks
• Organise and maintain the daily plan to ensure that the team’s workload is optimized within the team
• Answer team member questions, help with team member problems, and oversee team member’s work for quality and guideline compliance
• Always strive to maintain a good team spirit, e.g. by arranging team exercises
• Have development dialogues and salary talks with team members
• Help our customers by answering questions and solving their problem. Common errands may include solving issues related to shipments, payments or our products.
• Be the link between our customers and the rest of the company regarding feedback and continuous improvement suggestions.
• Have previous experience from working in customer service and preferably in a role with some kind of leadership



TO LIKE THIS JOB WE THINK YOU ARE

• A service minded team player who loves to work in an international environment
• Excellent writing and communicating in English, to be able to assist our agents with different nationalities.
• Structured and take responsibility for finalizing your own tasks properly at the same time as you care for what is best for the team
• A positive person who likes working in a goal-oriented environment
• A person who always strive to exceed the customer’s expectation by providing service in a friendly, professional and helpful way.



IT’S A PLUS IF YOU ALSO HAVE

• The ability to speak additional languages
• Previous experience from working in a service-oriented environment


NOW THAT YOU KNOW YOU’RE THE ONE…

Send your application (resume & personal letter) to elin.bowenius@desenio.com before 30th of November. We’ll start selecting and interviewing right away and the position might be filled before last application date.



CUSTOMER SERVICE AGENT - Italian-/English speaking

We are now looking for an Italian Customer Service Agent to be a part of our Customer Service team. A young team who always work together to ensure our customers receive the best customer experience possible.

As a Customer Service Agent you report to our Head of Customer Service, whose mission is to offer our customers a world-class shopping experience. Her strong belief is that the best results derives from collaboration, taking responsibility and being prestigeless.


YOUR MAIN JOB ASSIGNMENTS AND RESPONSIBILITIES ARE

• Providing excellent service to the customers in our channels telephone, email and social media
• Help our customers by answering questions and solving their problem. Common errands may include solving issues related to shipments, payments or our products.
• Be the link between our customers and the rest of the company regarding feedback and continuous improvement suggestions.


TO LIKE THIS JOB WE THINK YOU ARE

• A service minded team player who loves to work in an international environment
• Excellent in writing and communicating in Italian and English, to be able to assist our customers in their local languages
• A person who always strive to exceed the customer’s expectation by providing service in a friendly, professional and helpful way 
• Structured and take responsibility for finalizing your own tasks properly at the same time as you care for what is best for the team
• A positive person who likes working in a goal-oriented environment
• Living in Stockholm


IT’S A PLUS IF YOU ALSO HAVE

• The ability to speak additional languages
• Previous experience from working in a service-oriented environment


NOW THAT YOU KNOW YOU’RE THE ONE…

Send your application (resume & personal letter) to vera.huning@desenio.com before 13th of November. We’ll start selecting and interviewing right away and the position might be filled before last application date.



Så tycker våra kunder

9.1
Baserat på 19704 omdömen. Se några av omdömena här.
Snabb leverans Snabb leverans, bra priser! 11 Nov Elin Hernstedt
Roliga motiv Roliga motiv , enkelt att beställa och snabb service 11 Nov Anita
Snabb leverans! Snabb leverans! 11 Nov Jonna Grindebäck
Toppen! Hur nöjd som helst! Snabb leverans, och sååå mycket fint att välja mellan. 11 Nov Linna
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